Refund Policy

1. Refund Eligibility

30-Day Money-Back Guarantee: Our shared hosting plans come with a 30-day money-back guarantee. If you are not completely satisfied with our services, you can request a full refund within 30 days of your initial purchase.

Eligible Services: The money-back guarantee applies to shared hosting plans only. It does not apply to domain registrations, SSL certificates, dedicated servers, VPS hosting, or any add-on services.

Non-Refundable Services: The following services are non-refundable:

• Domain name registrations and renewals
• SSL certificates
• Dedicated servers and VPS hosting
• Website migration services
• Any third-party products or services
• Services purchased during promotional periods

2. How to Request a Refund

To request a refund, please follow these steps:

• Login to your client area at my.topaihosting.com
• Submit a support ticket to our billing department
• Clearly state the reason for your refund request
• Provide your account details and invoice number

Our billing team will review your request and process it within 5-7 business days if it meets our refund policy criteria.

3. Refund Processing

Processing Time: Refunds are processed within 5-7 business days after approval. The time it takes for the refund to reflect in your account depends on your payment method and financial institution.

Payment Method: Refunds are issued to the original payment method used during purchase. We cannot refund to a different payment method or account.

Bank Processing: For bank transfers and credit card payments, it may take additional 5-10 business days for the refund to appear in your account after we process it.

4. Cancellation Policy

Service Cancellation: You can cancel your hosting service at any time through your client area. Cancellation will take effect at the end of your current billing cycle.

Automatic Renewal: Services are set to auto-renew by default. To avoid automatic renewal charges, you must cancel the service before the renewal date.

Data Backup: Before canceling your service, ensure you have backed up all your website data and files. We are not responsible for any data loss after service cancellation.

5. Special Circumstances

Service Downtime: If our service experiences significant downtime (more than 24 hours continuously), you may be eligible for service credit or refund for the affected period.

Billing Errors: In case of billing errors or duplicate charges, we will promptly investigate and issue refunds if applicable.

Force Majeure: We are not liable for service interruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or internet infrastructure failures.

6. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitute acceptance of the modified policy.

We will notify customers of significant changes to this policy via email or through announcements in our client area.

7. Contact Information

If you have any questions about our refund policy or need assistance with a refund request, please contact our billing department:

Email: billing@topaihosting.com

Phone: +91-8882826039

Support Ticket: Submit a Ticket

Office Hours: Monday to Friday, 9:00 AM to 6:00 PM IST